Danai Frequently Asked Questions

Where in Zimbabwe to you deliver?

Cities in Zimbabwe we deliver to:
City, Harare, Bulawayo, Chitungwiza, Mutare, Gweru, Kwekwe, Kadoma, Masvingo, Chinhoyi, Norton, Marondera, Ruwa, Chegutu, Zvishavane, Bindura, Beitbridge, Redcliff, Victoria Falls, Rusape, Chiredzi, Kariba, Karoi, Triangle

How long will it take for my order to be delivered?

Allow 24hrs in Harare and up to 72 hours outside of Harare.

How do I make my payments using PayNow? How does it work?

PayNow is the easiest way to make payments online. While checking out your order, you will be redirected to the PayNow website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayNow payment, a payment advice will be automatically generated to danaitrading.com system for your order.

It's fast, easy & secure.

Can I pay using Paynow without a Paynow account?

Yes! It is commonly misunderstood that a Paynow account is needed in order to make payments through Paynow. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paynow account, you can pay using Visa, MasterCard or Zimswitch enabled bank cards. You can als pay via Ecocash, Telecash or an EFT.
By using Paynow, we can process & deliver your orders to you in a shorter time. Paynow is the easiest & most secure way to make payment online.
No account needed.

For more details, click here (https://www.paynow.co.zw/) to see how Paynow works for you.

Do you have a refund policy?

No, all sales are final.

What is the minimum order I can make?

The minimum order you can make is one case per order.

What are the delivery charges?

Harare city Limits: free delivery
Countrywide: 1-4 Cases $13
5-10 Cases $11
10 Cases + $10

Events & Tastings

We can help you create special events and tastings to meet your needs.
SPECIAL EVENTS make your event truly special, with our selection of extraordinary wines to fit every budget. We are a small shop with a great staff and we'll take the time to ensure that your event goes smoothly with wines and spirits chosen to your taste and specifications. Whether it's for five people or 500, we'll give your party the attention it deserves and arrange prompt delivery.
WINE TASTINGS Reward your team with a wine tasting. We can design fun, educational events for your group, featuring a grape variety, a region, or any theme you'd like, and we can provide a knowledgeable sommelier to guide you through it-or just do it yourself! For more information, and pricing send an email to marketing@danaitrading.com

Delivery - what if your location is not listed on our options?

If we are unable to ship to your area, we apologize for any inconvenience this may cause and suggest that shipping be arranged to a direct-shipping friendly location. Please call 0772602419 or e-mail info@danaitrading.com for additional information.

What if my wine is damaged during shipment?

Please contact us immediately. We will replace the damaged bottle, if damage of wine was due to shipping. Please note we are not responsible for wines that may be affected by extreme weather (hot & cold).

What makes Danai Wines special?

We are not just a wine retailer; we are also the importer of the wines we carry, which means we have direct access to the winery and winemaker. We share more information with you about each bottle of wine we sell than you probably even want to know. We go and meet each vintner personally and bring back videos, photos, and their thoughts about the wines they make. That's why "Life is too short to drink bad wine" is our slogan: buying from Danai Wines is as close as it comes to visiting the winery yourself.

How do you assure the quality of the wine?

Because we are also the importer for the wine we can control every aspect of its handling and transportation when we bring it to Zimbabwe. We use only temperature-controlled containers when it crosses the border to insure that it is never exposed to extreme weather conditions. The same holds true for our warehouse: The wines are stored at 12 degree Celsius along with other requirements for a proper wine storage environment.